Computer Help

January 15, 2003

Instructional Technology would like to take this opportunity to introduce a new service for students called the "Tech Buddy" Program. A “Tech Buddy” is a student who possesses the skills necessary to respond to student questions related to basic technology/computer skills needed to complete computer driven class assignments. For example, a “Tech Buddy” will be able to answer questions on how to:

·    Log in to the campus computer network
·    Navigate through the Blackboard Course Management System
·    Use a mouse
·    Locate and open a document or program on the computer
·    Save, copy, move, rename, print, and delete a document on the computer
·    Send and receive E-mail
·    Attach documents to be sent by E-mail
·    Conduct searches using the Internet
·    Import a graphic into a document
·    Scan an image
·    Install software from the Internet such as Acrobat Reader, QuickTime, Flash Player, or Media Player
·    Zip and unzip files
·    Run an executable file from a CD-ROM

Beginning today, there will be a "Tech Buddy" student available to respond to basic technology/computer related questions. The "Tech Buddy" student will be located in the Student Center Pavilion, Monday - Friday from 11 a.m. - 3 p.m. and can also be reached via e-mail at Techbuddyhfcc@yahoo.com

Vivian Beaty, Ph.D, HFCC, Instructional Technology,
work phone: 313.845.9663, ext. 9698, fax: 313.845.9844
e-mail: vbeaty@hfcc.edu

To download Internet Browsers, click on the links below:

Netscape Navigator Downloads
Microsoft Internet Explorer Home Page

For basic help on using the computers on the HFCC campus, click on the "Using Campus Computers" button to the left.

If you are using America Online as your Internet Service Provider and are having trouble connecting, click on the "AOL Users" button to the left.

If you require more detailed help, contact the HFCC Help Desk at 313-845-9310 or follow these links:

Academic Computing Services @ HFCC
Network Adminstration @ HFCC

If you are having trouble with your Blackboard login, accessing and/or printing content within Blackboard, or using some of the features within the program, please contact Instructional Technology at 313.845.9663 and/or e-mail vbeaty@hfcc.net or kolin@hfcc.net for assistance. They will try their very best to respond to your questions within a 24 hour period (Monday - Friday).